Shipping policy
Shipping Policy
Thank you for shopping with Astrum.
We currently ship to selected countries and regions. Shipping availability, delivery times, and shipping costs are calculated during checkout based on your delivery location.
Processing Time
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods or holidays, processing may take slightly longer.
Delivery Time
Estimated delivery times vary depending on your destination.
Typical delivery estimates:
- Local deliveries: 2–7 business days
- International deliveries: 5–15 business days
Delivery estimates are provided for guidance only and are not guaranteed.
Shipping Charges
Shipping costs are calculated during checkout based on:
- Delivery destination
- Package size and weight
- Selected shipping method
Free shipping promotions may be available from time to time.
Order Tracking
Once your order has been shipped, you’ll receive an email containing your tracking information (where available).
Customs & Import Duties
For international orders, customs duties, import taxes, VAT, or similar government charges may apply depending on your country’s regulations.
These charges are the responsibility of the customer unless otherwise stated during checkout.
Delivery Issues
If your order arrives damaged, incomplete, or has not been delivered within the expected timeframe, please contact us as soon as possible.
Email:
info@astrumtech.com