Refund policy

Refund Policy

At Astrum, we want you to be satisfied with your purchase.

If you’re not completely happy, we’re here to help.

Returns

Products may be returned within 14 days of delivery, provided they are:

  • Unused and in their original condition
  • Returned with original packaging 
  • Accompanied by proof of purchase

Certain products may not be eligible for return due to hygiene, software licensing, or other applicable restrictions.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos showing the issue
  • A brief description

We’ll work with you to resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

Approved refunds are processed to your original payment method.

Processing times vary depending on your payment provider.

Exchanges

Where available, defective products may be replaced with the same item.

Non-Returnable Items

The following items may not be eligible for return:

  • Gift cards
  • Downloadable software
  • Clearance items (unless defective)
  • Products damaged through misuse or accidental damage

If you’re unsure whether your purchase qualifies, please contact us.

Support:

info@astrumtech.com